Tel : (310) 502 - 9993

    Phone Appt. Hours (PST): 2:00pm - 9:30pm
Hours of Operation (PST): 8:00am - 9:30pm
07 February, Tuesday, 2012
Home
Terms of Service
Policies
Testimonials
Contact Us
Who We Are
FAQ
Make a Payment
 
   Login Area
User Name
Password
Log in as
Student Tutor
Forgot Password
 
Bookmark and Share
   Online Math Material:
MathQubit.com, Online Basic Math tutoring site
 
   Most Frequently Asked Questions

 
1. How do I book a tutor?
2. How and when do I pay you?
3. What is your cancelation/reschedule/refund policy?
4. How do you ensure the quality of a tutor?
5. Do I need to prepare anything for my tutoring?
6. Why do you use Paypal?
7. How can I maximize my learning with my tutor?
8. Dou you offer group tutoring (two or more students at the same time)?
9. Are there any discounts available?
10. Why is there a driving fee? And how do you charge it?
11. I live far from any of your tutors. What can you recommend?
12. What happens if I willfully transact a session with your tutor without the company's knowledge?
 
 
1. How do I book a tutor?
Please call us to set up an appointment with a tutor.  You can either set one or multiple sessions at a time.   We will coordinate scheduling your appointment with our tutor(s) by asking you pertinent questions to book your tutoring session(s). Also, if you have any questions, we are happy to answer you in detail. Only after the payment is made through our website, your appontment with our tutor is confirmed (please see below 2).
Go to the top
 
2. How and when do I pay you?
You must pay a full tuition in advance through Paypal or credit card.  We will email you with all pertinent information including date/time, location, session length, total price, discount if applicable, etc... for your tutoring session(s). You will get an email from Studentcare1@tutoringsessions.com. After your receipt of our email and confirming all information correct, we encourage you to pay the amount through our website as soon as possible, preferably within the same day of booking. Only when the payment is made, the appointment is confirmed with our tutor. We accept payment via Paypal and credit card. You will be billed from Ritsuno Corp, the parent company of Tutoringsessions.com.

After the receipt of payment, we will send you a confirmation email along with your tutor's phone number in case of you and the tutor need to communicate to each other directly on the appointment date.  Then your tutoring session is set. If any questions, please feel free to let us know.

Go to the top
 
3. What is your cancelation/reschedule/refund policy?
Please call us to cancel or reschedule 24 hours before a scheduled session starts to get a full refund.   If a cancellation or rescheduling request is made within 24 hours before a scheduled session starts, we will refund half of what you paid us minus the Paypal processing fee.   In addition, 40 days after a payment is made to us by you, if there is no tutoring session, no cancellation or rescheduling request to utilize the payment amount, you will forfeit all amount unused to us.   
Go to the top
 
4. How do you ensure the quality of a tutor?
We screen our tutors to ensure that they possess outstanding personal traits, professional qualities and competence as a tutor.  Also, they must go through our training programs before they can work as one of our tutors.    Although we can not fully guaranteed of your results after tutoring, we are very confident that you will find our tutors the best. 
Go to the top
 
5. Do I need to prepare anything for my tutoring?

To get maximum possible effect and efficiency from your tutoring, please prepare all necessary materials including text books, notes, syllabus, and solutions manuals (to avoid unnecessary calculations or clogging out in thinking.)

Go to the top
6. Why do you use Paypal?

Using Paypal is for your protection. We do not store your credit card information. We do not have any access to those information unless you explicitly give them to us. Your data will be stored and protected at the trusted and secured site "Paypal."

Go to the top
 
7. How can I maximize my learning with my tutor?

People generally forget 60% of what they have learned for a day by the following day.  So to maximize your learning with your tutor, you need to review and study what you learned consistently until you completely understand the materials.

Go to the top
 
8. Dou you offer group tutoring (two or more students at the same time)?
We offer group tutoring. However its rate differ from one-on-one tutoring.
Group rates will be calculated as such:



Two students: Regular Fee x 1.2

Three students: Regular Fee x 1.5

Four students: Regular Fee x 1.8

Five students or more: Please ask.


Live Online, Email tutoring rates will be calculated the same way as In-person tutoring.
Go to the top
 
9. Are there any discounts available?
The longer length of a session you take, the more discounted per minute you will get (up to 12% built-in discount).

Also, we provide the following additional discounts: 6% more for booking four or more 80+ min sessions at a time, 8% more for booking eight or more 80+ min sessions at a time, 10% more for booking twelve or more 80+ min sessions at a time, and 5% more for driving within 5 miles proximity to their tutor.

*If you have a session at 20 miles or more from the tutor you request, a minimum session length is 80 minutes with the following discounted driving rate: *between 20 and 30 miles or less, $14; *between 30 and 40 miles or less, $19; *between 40 miles and 50 miles, $24. However, if you still prefer a 60 minute session, we cannot provide any types of discount & only send our tutor with the driving charge of $1/mi for one length of the tutor's trip.

For MathQubit.com subscribers, we offer additional 5% privilege discount whenever they use our service. Please mention it to us if you are such when you call.
Go to the top
10. Why is there a driving fee? And how do you charge it?
When a tutoring takes place far away from the location of your tutor, the length of time s/he must drive to and fro for the tutoring session becomes substential. The detailed driving fee schedule is the following.

Distance a tutor travels from his/her ZIP code. Cost
Less than 10 miles No cost
Between 10 miles and 20 miles $14 ($9 for a session of 80min or longer)
20miles or over:

Please see No. 9 above.
Go to the top
 
 
11. I live far from any of your tutors. What can you recommend?

We recommend you take session(s) utilizing Skype, email or phone, which can be as effective as in-person tutoring. If you prefer, some of our tutors can fly to you. Usually, when our tutor travels/flies out of town to you, the required session length is anywhere from 6 to 8 hours per day, from 1 day to 10 consecutive days, each day typically incurring between $450 and $650 depending on the subject/length of tutoring. Also, we require a client to provide our tutor air tickets (both ways), a comfortable place to stay, car rental, food and shuttle bus/taxi to-and-fro an airport and residence or those fees (15% tax/administrative fee applies, when a client pays those fees through our website versus a Bank of America deposit/wire). When a client utilizes our tutor as a "stay-in" tutor, our tutor can deliver the maximum effectiveness on a student's progress in a given period of time.

Go to the top
 
12. What happens if I willfully transact a session with your tutor without the company's knowledge?
Transacting your session with any of our tutors without the company's knowledge constitutes as a violation of our terms of service. You will be notified to the management by our tutor immediately and may be banned from using our service any further.
Go to the top
 
 
 
   
© 2005 - 2012 Tutoringsessions.com. All rights reserved.   Deabro.com: our primary (UCC) SSL certificate register